POLICIES & RATES

Policies & Rates

 

MZAR’s Rock Star Treatment, dog daycare is dedicated to keeping your pets entertained and safe.

 

 

POLICIES

 

What is required for my dog to start at Rock Star Treatment?

 

-All dogs are evaluated based on their individual temperament before being admitted to RST.

 

 

  • Dogs must not be aggressive towards other dogs or people.

  • Dogs cannot be possessive over their toys.

  • Dogs must be current on all required vaccinations (see list below)

  • Dogs over 6 months must be spayed or neutered

  • Dogs must be free from internal and external parasites, as well as be on a flea preventative.

  • No dog is turned away based on their breed.

  • Not all dogs who apply to RST will be admitted for the safety of not only your dog, but others as well.

 

 

Documentation of all medical records will be required before your dog can be given an evaluation date.

 

Our staff has experience with “differently abled” dogs and we welcome them to rock out with us.

 

Your dog may be denied for behavior or medical concerns. If you have any questions or concerns about your pet’s behavior or medical history, please inform our staff.

 

*Motley Zoo reserves the right to refuse service to anyone for any reason.

 

 

Vaccinations

All dogs must be current and documented proof of vaccinations is required.  Vaccines must be administered by a licensed veterinarian; owner given vaccines won't be accepted.

 

 

The vaccines we require are:

  •  Rabies:

    • We require Rabies for all dogs over 16 weeks, repeated every 3 years for adult dogs

  • DHPP:

    • Distemper, Hepatitis, Parainfluenza, Parvovirus

    • We require DHPP for all dogs (8 weeks+); every 3 years for adult dogs

  •  Bordetella:

    • We require Bordetella every 6 months for maximum effectiveness

    • We accept all forms of Bordetella vaccine

 

Worms & Parasites (fecal testing)

  • All dogs are required to be free from internal parasites. 

  • A negative fecal test with giardia antigen test, done within the last 30 days, is required.

  • We repeat this every 6 months to make sure our facility stays parasite free.

 

Fleas

  • We pride ourselves on our extremely clean, safe environment. All dogs who come to day care must be free of all external parasite (fleas, ticks etc).

  • We require that your dog is on a flea preventive, at all times.

  • If a flea is found on your dog, he or she will be sent home.

 

 

Quick Release Collar

  • All dogs need to have a quick release collar for use at daycare.  

  • This can be their normal collar with tags, or if you typically use a harness or buckle collar you will need to bring a quick release collar when your dog comes to play.

 

Leashes

  • All dogs must come in on a leash for their safety and that of our other clients- both dogs and people.

  • Although your dog may have great abilities off leash, our parking lot is not the place for it!

  • Upon request, we are happy to provide a temporary leash to assist you. 

  • You can bring your dog in a carrier as well.

  • Please do not carry your dog in as the parking lot and street are busy. Something may spook you or your dog, causing a very preventable tragedy we all want to avoid.

 

 

Crate Trained

  • All dogs have a rest period during the day- typically in a crate.

  • Your dog needs to be able to rest quietly for that time- however, if they cannot crate, we will offer alternative nap time solutions that will make your dog more comfortable.

  • You can supply a snack or lunch for us to give during this time.

 

 

Toys, Beds & Food

All toys and bedding will be supplied by Rock Star Treatment Doggy Daycare. 

 

Please do not need send your dog with any unnecessary items, with the exception of special food or treats you want your dog to have. As we have specific cleaning and laundry protocols, it is likely your bedding or bowls will quickly get mixed into our supplies- and difficult to locate afterward!

 

Special Food & Medications

  • If your dog requires special food, feel free to bring this at lunchtime- however, typically, no other food or treats are given due to the varying needs/ allergies among our clients.

  • On special occasions, we may give commonly accepted, hypoallergenic options such as grain & chicken free items. Please note if your dog has sensitivity to those. 

  • If your dog requires a medication, in most instances, we are able to administer, as directed. There may be occasions when this is not an option, so please discuss with us any needs your pup may have.

 
Rates

 

New Client Evaluation 

Initial interview and screening:

  • One full day at daycare with temperament evaluation- assessing behavior with both humans and dogs. -This is a social visit to make sure your dog fits in here at RST 

      -You should not be present, especially as your dog will not behave normally if so. Your dog will have          a more successful evaluation without you, sorry!

  • Evaluation by appointment only – To be eligibile, please fill out our online application

  • Evaluation Fee: $42.50, is non-refundable even if your dog cannot ultimately be admitted to daycare.

  • Should your pet not pass our evaluation, we can refer a variety of trainers that specialize in various specialties and techniques to help you.

  • Upon completion of a training program, your dog may again be considered for evaluation testing.

 

Full Day Daycare

  • Drop off hours: 7-9am, Mon-Fri

  • Pick up hours: 4-7pm, Mon-Fri

    • General admittance: $32.50 per day

    • Front Row: 5 visit package - $157.63  ($31.53 per day)

    • VIP: 10 visit package -  $308.75  ($30.88 per day)

    • All Access Backstage Pass: 15 visit package - $452.16  ($30.14 per day)

    • Fees for late pick up will be applied 

 

Discounts

  • Multiple dog clients are eligible to receive a 5% discount

  • Motley Zoo Rock Stars (adopted pets thru MZAR) are eligible to receive a 10% discount

  • Prime Card Holders are eligible to receive a 12% discount

 

 

General Guidelines

  • All fees are per dog and due in advance.

  • No refunds given to pre-paid packages.

  • There is no expiration on package purchases- use as frequently or infrequently as desired.

 

Standing Reservations/ Cancellations

  • We prefer email as the method of contact for reservations and other queries. We are busy with the dogs and cannot answer the phone as often as it rings- though we do have voicemail and you are welcome to leave a message.

  • We ask that you give us notice (email) for your dog's attendance.

  • You can also select "regular" days so we can create a standing appointment for you each week.

  • We guarantee that spot for your dog and in return, ask that if your dog wcannot attend as schedued, you provide 24 hrs notice for cancellation. 

  • We may be required to charge the full day rate if under 24 hours notice- or if you repeatedly cancel, creating scheduling issues for all. 

  • The Studio is closed over the weekends, so if you need to reach us- or cancel a Monday reservation- please do so via email.

 

Holiday Closures

Rock Star Treatment Dog Daycare prides itself on being here for you and your dog, but everyone needs a holiday sometimes!

 

 

We will be closed the following days:

  • December 24, 25

  • Memorial Day

  • 4th of July

  • Labor Day

  • Thanksgiving and the day after 

 

Inclement Weather

  • There may be days that it is precarious for you- or us- to get to the daycare. We do not want anyone to get hurt.

  • Please be prudent about your comfort level and feel free to cancel in advance if you believe weather will prevent your scheduled attendance.

  • If we are unable to attend, you will be emailed in the early morning hours, as soo as we know.

  • Please also inquire directly if you are unsure.

 

 

 

Authorization to pickup your dog

  • Only individuals that you have authorized will be allowed to pick up your dog from day care.

  • Please do not send any one else without prior notice.

  • Once we receive their information we can enter them into our system

  • It is your responsibility to ask us to remove them should your situation change.

 

 

Your Dog’s Physical Health

Some canine diseases can be contagious to other dogs.

 

For the health and safety of all the dogs at daycare, we ask that if your dog is showing ANY of the following symptoms, they do not attend:

  • Vomiting

  • Diarrhea

  • Coughing

  • Sneezing (not allergy related)

  • Weeping eyes

  • Open sores, cuts or rashes- especially of unknown origin

  • Lethargy or other behavior that seems "abnormal"

 

If medical attention is needed for your dog, a note or call from your veterinarian may be required for his return.

 

If the staff notices that your dog appears ill, he or she will be isolated and you will be contacted. Depending on the issue and when it's discovered, it may be requested that you come and pick up your pup. Other times, we may be able to manage until your normal pick up time.

 

 

For additional questions or concerns, please email info@rockstartreament.org and our Studio Manager will respond back as soon as possible.

 

Adoptions are by appointment only with approved applicants!

General Inquiries: info@motleyzoo.org

Adoption: adopt@motleyzoo.org

Foster: foster@motleyzoo.org

Volunteer: volunteer@motleyzoo.org
Cat Adoption / Foster / Volunteer: cats@motleyzoo.org

Event Inquiries: events@motleyzoo.org

Rock Star Treatment Dog Daycare Studio:

16725 Cleveland Street, Redmond, WA 98052

Main Entrance is around back- NOT on Cleveland St.

Hours: 7a to 7p Monday - Friday

Dog Daycare: info@rockstartreatment.org

Voicemail: (206) 453-8480

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@2019  by Motley Zoo Animal Rescue